FAQ'S

GOT A QUESTION?
WE'RE HAPPY TO HELP

We hope you find your answer below, if not, feel free to contact us at love@hamptonsathome.com.au


WHY SHOP WITH US?

There is no waiting in line to buy what you want. It doesn't get better! Hamptons at Home is proud to offer a well-edited selection of international decor! You will find something fabulous, and gorgeous on the site, and our website is regularly updated with new products sourced from around the world - at incredible prices!

HOW DO I MAKE A PURCHASE

1. Shopping at Hamptons at Home is easy: If you know what you are looking for, use the All Products Links. Need inspiration? Check out the blog or our Instagram.
2. Once you have found an item, click on the "get in my cart" button underneath each item. You can then click the cart icon in the top right of the screen to see what you have selected.
3. Once you are in the cart section you select the checkout button located just underneath your list of products.
4. Simply follow the prompts on the screen, including your delivery details, shipping option and payment.

ARE MY PERSONAL DETAILS SAFE?

We know that keeping your personal information private is extremely important and we take every care to ensure its security. Hamptons at Home does collect information from you (our customer) and visitors to our website. We use Stripe as our payment gateway which exceeds most safety standards around the world.

WHAT PAYMENT METHODS DOES HAMPTONS AT HOME ACCEPT?

 

We accept debit card and all cards which feature the Visa or Mastercard logo. Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason, your credit card will be refunded. Orders will only be shipped after your payment has been cleared. We also offer a bank transfer option for Australian customers. If you wish to use this option, please contact us to arrange. Please allow up to 3 days for payment to be received. As per credit card payments, orders will only be shipped after your payment has been cleared.

WILL MY PAYMENT BE SECURE?

Stripe the payment gateway we use to accept payments exceeds the most stringent industry standards for security. Click here to learn more about the technical details of Stripe's secure infrastructure.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

All items are sold on a first-come, first-served basis and are in stock unless "Out of Stock" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. 

DOES HAMPTONS AT HOME DELIVER TO POST OFFICE BOXES?

Yes, as long as it's not a Bulky Goods item.

DOES HAMPTONS AT HOME DELIVER TO MULTIPLE ADDRESSES?

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED? 

We are unfortunately unable to redirect orders once your items have been dispatched.

CAN I ADD ITEMS TO AN EXISTING ORDER?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your orders and place a new order which contains all the items you require.

WHERE IS MY ORDER?

We aim to dispatch all orders within 72 hours. Estimated delivery times are to be used as a guide only, and commence from the date of dispatch. Once your order has been dispatched, you will receive email confirmation.

DO I HAVE TO RETURN MY ITEMS IN THEIR ORIGINAL PACKAGING?

Yes. Items should be returned in their original packaging to make sure they are protected in transit.

WHAT METHOD SHOULD I USE FOR RETURNS

We recommend that items are returned to us via courier to make sure they are protected, and insured during transit. However, you may return the goods by any secure means, and we request that you contact us at design@hamptonsathome.com.au in relation to such returns. Please note that we may not accept liability for goods that are not returned via courier. Please include in your package a signed letter stating the reason for your return, and the original invoice. Please note that products that have been used or altered will not be accepted for return or exchange.

WHAT HAPPENS IF I RETURN MY ITEM LATE?

Items should be returned within 14 days of receiving your order. Returns outside these timeframes may be accepted at the discretion of Hamptons at Home and may only be refunded as a store credit.

HOW WILL I BE REFUNDED

Your refund will either be credited to the original purchaser's credit card, or we will issue you store credit code to use at Hamptons at Home. We will exclude the cost of return (with the exception of faulty items), which we deduct to cover the cost of return delivery. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.

HOW DO YOU CLASSIFY FAULTY GOODS?

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items.

IS AUSTRALIAN GST INCLUDED IN THE PRICE?

Yes, our prices include Australian GST (Goods and Services Tax).

WHAT CURRENCY DOES HAMPTONS AT HOME SELL IN?

All products are advertised in Australian dollars (AUD).

LIABILITY

Hamptons at Home is not liable for any losses or damages caused by this website or any website linked to or from this website. You agree to use this website entirely at your own risk. By accessing and using this website, you agree to the conditions of use set out herein.

HOW DO I MAKE A COMPLAINT?

If you have a question or complaint about the service you have experienced from Hamptons at Home, please email us using the "contact" link on the Home Page. Alternatively, if you would prefer to talk to someone, please call 0422 790 598.

PRE-ORDERS

A pre-order is an order placed for an item which has not yet been released. This reserves your own personal item, before the release. Pre-Ordering an item from Hamptons at Home is the best way to guarantee you your item.

DOES YOUR WEBSITE SHOW IF ITEMS ARE OUT OF STOCK?

No our site does not always indicate when stock levels are sold out or low. We will endeavour to always have stock levels accurate but if you have any concerns please contact us love@hamptonsathome.com.au. If you order an item that ends up being out of stock we will notify you within 48 hours and offer you a refund or place the item on back order and shipped to you as soon as it arrives.